hi :) we're so happy you're here
hi :) we're so happy you're here
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FAQs

Shipping and Processing 

Our processing time is currently 3-6 weeks.

Shipping time varies depending on shipping selected at checkout. 

Two Ghosts Trading Co. is not responsible for items lost in transit, nor do we have control over how long an order takes to arrive to you once it has been shipped. 

If an incorrect address is provided and an order is shipped back to us, it is the customers responsibility to purchase a new shipping label once the correct address is provided.  

 

Refund/Cancelation and Exchange Policy

Refunds/Cancelations will only be offered within 24 hours of the original purchase date.

Refunds/Cancelations are not available offered for custom or personalized items.

Exchanges can only be offered within 14 days of delivery date.

Exchanges are not available for custom or personalized items.

For both refunds and exchanges the customer is responsible for shipping costs associated with shipping the item back to us, and for exchanges, shipping the new item to the customer.

 

Custom Order Request

Custom orders are available by request. 

To request a custom order fill out a contact form and we will get back to you within 1-3 business days.